Compliant redressal and scores to be mentioned on website

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1. In case of any complain or query:

You may approach RA- Mr. Rohit Mohan Dhanani, Email ID: dhanani382@gmail.com and Phone No.- 8850388460

2. A letter may also be written with their query/complaint and posted at the below mentioned address:

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

3. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/

REDRESSAL/ESCALATION MATRIX:

The matrix must include the following details:

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-Id	Working hours when complainant can call
Customer Care	NA	NA	NA	NA	NA
Head of Customer Care	NA	NA	NA	NA	NA
Compliance Officer	NA	NA	NA	NA	NA
CEO	NA	NA	NA	NA	NA
Principal Officer	Rohit Mohan Dhanani