Redressal

Compliant redressal and scores to be mentioned on website

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  1. In case of any complain or query:

You may approach RA- Mr. Rohit Mohan Dhanani, Email ID: support@kridcapital.in and Phone No.- 9967451462
A letter may also be written with their query/complaint and posted at the below mentioned address:

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

  1. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/

REDRESSAL/ESCALATION MATRIX:

The matrix must include the following details:

Details of
designation

Contact
Person
Name

Address where
the physical
address
location

Contact No.

Email-Id

Working hours
when complainant
can call

Customer Care

Rohit Mohan Dhanani

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

9967451462

support@kridcapital.in

Monday to Friday from 9am to 5pm

Head of
Customer Care

Rohit Mohan Dhanani

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

9967451462

support@kridcapital.in

Monday to Friday from 9am to 5pm

Compliance
Officer

Rohit Mohan Dhanani

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

9967451462

support@kridcapital.in

  Monday to Friday from 9am to 5pm

CEO

Rohit Mohan Dhanani

1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

9967451462

support@kridcapital.in

Monday to Friday from 9am to 5pm

Principal Officer

 Rohit Mohan Dhanani

  1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053  9967451462  support@kridcapital.in  Monday to Friday from 9am to 5pm